At Roby Casino, we are committed to safeguarding your personal data and upholding your privacy rights at every stage of your experience on our platform. The Roby Casino privacy policy has been drafted in full compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and — where applicable — the General Data Protection Regulation (GDPR). Whether you are browsing our game library, registering an account, or making a deposit, data protection is woven into everything we do. This document explains what personal information we collect, how we use it, who we share it with, and what choices you have over your user data. We encourage you to read this policy carefully so you can make informed decisions about your privacy when using robycasinos-au.com.
1. Identity of the Data Controller
Roby Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the operator of robycasinos-au.com, this company acts as the data controller — meaning it determines the purposes and means of data processing for all player accounts and website interactions. For any questions relating to Roby Casino data protection or this privacy policy, you may contact us at [email protected]. Our Data Protection Officer (DPO) can also be reached at [email protected].
2. Personal Data We Collect
Roby Casino collects various categories of personal data depending on how you interact with our platform. Data collection occurs at the point of registration, during gameplay, when you contact support, and through automated technical means. Below is a comprehensive overview of the personal information we may hold about you.
2.1 Identification and Contact Data
- Full legal name and date of birth
- Residential address (including state and postcode)
- Email address and phone number
- Copies of government-issued identity documents (passport, driver's licence) submitted for KYC verification
- Selfies or video clips used for identity verification purposes
2.2 Financial Data
- Payment method details (credit/debit card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
- Bank account or PayID details where applicable
- Transaction history — deposits, withdrawals, and bonus credits
- Source-of-funds documentation provided during enhanced due diligence
2.3 Gaming Activity Data
- Game sessions, wager amounts, wins and losses
- Bonus usage, free spin activity, and wagering progress
- Session duration and frequency of play
- Responsible gambling settings, including deposit limits, loss limits, cooling-off periods and self-exclusion elections
2.4 Technical and Device Data
- IP address and approximate geolocation
- Browser type, version and language settings
- Device identifiers (device type, operating system, screen resolution)
- Log files, access timestamps and clickstream data
- Cookies and similar tracking technologies (detailed in Section 7 below)
2.5 Communication Data
- Records of live chat conversations with our 24/7 support team
- E-mail correspondence sent to or received from [email protected]
- Responses to surveys, promotions and feedback requests
2.6 Sensitive Personal Data
In limited circumstances — for example, where responsible gambling assessments suggest vulnerability — Roby Casino may collect sensitive personal data such as information about a player's financial circumstances or health status. We only do so when strictly necessary, with your explicit consent, or where required by law. Such personal information is handled with heightened confidentiality and access controls.
2.7 Data Received from Third Parties
- Identity verification results from licensed KYC providers
- Risk scores and fraud alerts from payment processors
- AML screening results from sanctions and politically exposed persons (PEP) databases
- Affiliate tracking data when you arrive via a partner link
3. How We Collect Your Personal Data
Roby Casino personal data is gathered through several channels:
- Direct collection — when you complete our registration form, upload KYC documents, or contact customer support.
- Automated collection — through cookies, web beacons, pixel tags and server log files as you browse robycasinos-au.com.
- Third-party collection — from payment providers, identity verification services, AML screening tools, and affiliate partners.
- Inferred data — behavioural patterns derived from your gaming activity and site navigation that help us personalise your experience and fulfil our responsible gambling obligations.
4. Purposes and Legal Basis for Data Processing
The table below sets out the main purposes for which Roby Casino processes your personal data, together with the corresponding legal basis under Australian Privacy Principles and, where applicable, the GDPR.
| Processing Purpose | Examples | Legal Basis |
|---|---|---|
| Account management | Registration, login authentication, profile updates | Contractual necessity |
| Service provision | Processing deposits and withdrawals, crediting bonuses, enabling gameplay | Contractual necessity |
| KYC / AML compliance | Identity verification, source-of-funds checks, sanctions screening | Legal obligation |
| Information security | Fraud prevention, account takeover detection, suspicious activity reporting | Legitimate interest / Legal obligation |
| Responsible gambling | Applying player-set limits, flagging at-risk behaviour, enforcing self-exclusions | Legal obligation / Legitimate interest |
| Marketing communication | Promotional e-mails, bonus offers, personalised recommendations | Consent (opt-in) |
| Product improvement | Analytics, A/B testing, player satisfaction surveys | Legitimate interest |
| Legal proceedings | Responding to court orders, regulatory inquiries, and dispute resolution | Legal obligation |
When we rely on legitimate interest as the legal basis, we ensure our interests do not override your fundamental privacy rights. You may object to such processing at any time (see Section 10).
5. Roby Casino Cookie Policy
The Roby Casino cookie policy describes how we use cookies and similar tracking technologies on robycasinos-au.com. Cookies are small text files placed on your device that allow us to recognise you, remember your preferences, and analyse how you use our site. Our cookie policy distinguishes between four categories:
5.1 Essential Cookies
These cookies are strictly necessary for the website to function. They keep you logged in between page loads, maintain session integrity during gameplay, and enable secure payment flows. Because they are essential, they cannot be disabled without breaking core site functionality.
5.2 Analytical Cookies
Analytical cookies help Roby Casino understand how players navigate the site — which pages are visited most, where users exit, and how long sessions last. The resulting data collection is aggregated and anonymised wherever possible. We use tools such as Google Analytics and similar platforms to analyse this user data.
5.3 Functional Cookies
Functional cookies remember your preferences — for example, your chosen language, currency display, or lobby filters. They improve your experience by avoiding repetitive settings entry across sessions.
5.4 Marketing Cookies
With your consent, marketing cookies allow us and our affiliate partners to deliver targeted advertisements based on your interests and browsing behaviour. You may withdraw this consent at any time through our cookie preference centre or your browser settings.
5.5 Managing Your Cookie Preferences
When you first visit robycasinos-au.com, a cookie consent banner invites you to accept, reject, or customise your preferences for non-essential cookies. You can update your choices at any time via the "Cookie Settings" link in the site footer. Additionally, most browsers allow you to block or delete cookies through their privacy settings, though doing so may limit certain features of the platform. For full details, please refer to the Roby Casino cookie policy available on our website.
6. Sharing Your Personal Data with Third Parties
Roby Casino does not sell your personal information to third parties. However, we do share certain user data with carefully selected partners to deliver our services, meet legal obligations, and maintain information security. The categories of recipients are as follows:
- Payment providers — PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency processors receive transactional data necessary to process your deposits and withdrawals.
- Identity verification and KYC providers — licensed third-party services process copies of your identity documents and perform AML/PEP screening on our behalf.
- Regulatory and law enforcement authorities — we may disclose personal data when required by a court order, government agency, or as part of anti-money laundering reporting obligations.
- IT and cloud infrastructure providers — our hosting, database management and cybersecurity partners access certain technical data to maintain the platform's availability and data security.
- Affiliate and marketing partners — where you arrived via an affiliate link, we share limited session data (no financial details) for commission tracking purposes, subject to their own privacy obligations.
- Professional advisors — lawyers, auditors and accountants may access relevant records under strict confidentiality agreements when required.
- Game providers — studios such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, and others receive anonymised or pseudonymised gameplay data to power their games and detect irregularities.
All third parties with whom Roby Casino shares personal data are bound by contractual obligations requiring them to protect that data to a standard equivalent to this privacy policy.
7. International Data Transfers
As an online platform serving Australian players, Roby Casino may transfer your personal data to countries outside Australia — including to servers located in the European Union, the United Kingdom, or other jurisdictions. Where such transfers occur, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by relevant data protection authorities
- Adequacy decisions recognising the recipient country's level of data protection
- Binding corporate rules where data is shared within a group of companies
We will not transfer your personal information to a country unless we are satisfied that adequate protections are in place to uphold your privacy rights.
8. Data Security at Roby Casino
Roby Casino data security is a top priority. We employ a layered approach to information security that includes both technical and organisational measures:
8.1 Technical Measures
- 256-bit SSL/TLS encryption — all data transmitted between your browser and our servers is encrypted using industry-standard protocols, protecting your personal data from interception.
- Firewalls and intrusion detection systems — our network perimeter is protected by enterprise-grade firewalls, and any unusual access patterns trigger automated alerts.
- Database encryption — sensitive fields such as financial records and identity documents are encrypted at rest.
- Two-factor authentication (2FA) — available and encouraged for all player accounts to prevent unauthorised access.
- Certified RNG — our random number generators are independently certified by accredited laboratories, ensuring fair play and the integrity of user data.
8.2 Organisational Measures
- Role-based access controls — only authorised personnel can access personal information, and only to the extent required by their role.
- Regular staff training on data protection obligations and secure data handling practices.
- Periodic security audits and penetration tests conducted by independent cybersecurity firms.
- An incident response plan — in the event of a data breach, Roby Casino will notify affected players and, where required, the Office of the Australian Information Commissioner (OAIC) within the timeframes prescribed by law.
While no online system can guarantee absolute data security, Roby Casino takes every reasonable step to protect your personal data against unauthorised access, loss, or misuse.
9. Data Retention and Data Storage
Roby Casino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal requirements, or resolve disputes. The table below outlines our standard retention schedule:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 7 years after account closure | AML/KYC legal obligation |
| Financial transaction records | 7 years | Tax and regulatory compliance |
| Gaming activity logs | 5 years | Responsible gambling and dispute resolution |
| Customer support communications | 3 years | Quality assurance and legal defence |
| Marketing consent records | Until consent is withdrawn + 2 years | Proof of consent |
| Cookie and analytics data | 13 months from collection | Analytics cycle alignment |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gambling safeguards |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Data storage beyond these periods only occurs where there is an ongoing legal requirement or unresolved dispute.
10. Your Privacy Rights
Under the Australian Privacy Act 1988 and, where applicable, the GDPR, you hold meaningful privacy rights in relation to the personal data Roby Casino holds about you. These Roby Casino privacy rights include:
10.1 Right of Access
You may request a copy of the personal information we hold about you, including the categories of data, processing purposes, and recipients. Submit your request to [email protected] and we will respond within 30 days.
10.2 Right to Correction
If any personal data we hold is inaccurate or incomplete, you have the right to request its correction. You may update basic profile information directly from your account dashboard, or contact our support team for assistance.
10.3 Right to Erasure ("Right to be Forgotten")
In certain circumstances — for example, where data processing was based solely on consent that you have since withdrawn — you may request the deletion of your personal data. Note that we may be unable to fulfil this request where the data is required to meet legal obligations (such as AML record-keeping).
10.4 Right to Restriction of Processing
You may ask Roby Casino to restrict the processing of your personal data while an objection or accuracy complaint is being resolved, or where processing is unlawful but you prefer restriction over erasure.
10.5 Right to Data Portability
Where data processing is based on consent or contractual necessity and is carried out by automated means, you may request your personal data in a structured, commonly used, and machine-readable format so you can transfer it to another service provider.
10.6 Right to Object
You have the right to object at any time to data processing based on legitimate interest, including profiling for direct marketing purposes. Once you object to marketing processing, we will cease using your personal information for that purpose immediately.
10.7 Right to Withdraw Consent
Where processing is based on your consent (for example, receipt of promotional e-mails), you may withdraw that consent at any time by clicking "unsubscribe" in any marketing e-mail, updating your notification preferences in your account settings, or contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of these privacy rights, please contact us at [email protected]. We may ask you to verify your identity before processing your request to protect your personal data from unauthorised disclosure.
11. Supervisory Authority — Office of the Australian Information Commissioner (OAIC)
If you believe Roby Casino has not handled your personal data in accordance with the Australian Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Before contacting the OAIC, we encourage you to raise your concern with us directly at [email protected] so we can attempt to resolve it promptly. If you remain dissatisfied after our response, you may submit a complaint to the OAIC via its official website at www.oaic.gov.au.
For players based in the European Economic Area or the United Kingdom, you also retain the right to lodge a complaint with the competent data protection authority in your country of residence.
12. Data Protection Officer
Roby Casino has appointed a dedicated Data Protection Officer (DPO) to oversee our data protection practices and ensure compliance with applicable privacy legislation. You can reach our DPO at:
- E-mail: [email protected]
- General privacy enquiries: [email protected]
- Customer support: [email protected] or live chat (available 24/7)
Our DPO will acknowledge your enquiry within 5 business days and provide a substantive response within 30 calendar days, unless the complexity of the request requires additional time, in which case we will notify you of the extension.
13. Links to Third-Party Websites
robycasinos-au.com may contain links to external sites — for example, game provider pages or payment method information portals. The Roby Casino privacy policy applies only to our platform. We are not responsible for the privacy practices of third-party websites and encourage you to review their individual privacy policies before submitting any personal information.
14. Children's Privacy
Roby Casino is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will promptly delete that data and close the account. If you suspect a minor has registered on our platform, please contact [email protected] immediately.
15. Changes to This Privacy Policy
Roby Casino reserves the right to update this privacy policy at any time to reflect changes in law, technology, or our business practices. When we make material changes, we will notify you by e-mail or via a prominent notice on our website before the changes take effect. The date of the most recent revision appears at the top of this document. Continued use of robycasinos-au.com following notification constitutes your acceptance of the updated privacy policy. We recommend revisiting this page periodically to stay informed about how we protect your personal data.
Frequently Asked Questions About Roby Casino Privacy
What personal data does Roby Casino collect when I register?
During registration, Roby Casino collects your full name, date of birth, email address, residential address, and phone number. Before your first withdrawal, you will also need to submit government-issued identity documents as part of our mandatory KYC process. This data collection is required to verify your identity, comply with AML regulations, and keep your account secure.
How does Roby Casino use cookies on its website?
Under the Roby Casino cookie policy, we use four types of cookies: essential (required for the site to function), analytical (to understand traffic and usage), functional (to remember your preferences), and marketing (to serve relevant promotions, with your consent). You can manage non-essential cookies through our cookie preference centre or your browser settings at any time.
Is my financial data safe at Roby Casino?
Yes. Roby Casino data security relies on 256-bit SSL encryption, firewalls, intrusion detection systems, and encrypted data storage. Your payment details are never stored in plain text. We also work only with reputable, PCI-DSS-compliant payment processors to ensure maximum information security for every transaction.
Can I request deletion of my personal data?
You can request erasure of your personal data by e-mailing [email protected]. However, please be aware that certain personal information — such as KYC documents and transaction records — must be retained for up to 7 years to comply with AML and tax obligations. In those cases, we will restrict the use of your data rather than delete it outright.
Does Roby Casino share my data with third parties for marketing purposes?
No. Roby Casino does not sell your personal data to third parties. We only share user data with partners who help us deliver our services — such as payment processors and KYC providers — or where required by law. Marketing communications are sent only with your explicit consent, and you can opt out at any time.
What are my rights if I am unhappy with how Roby Casino handles my data?
If you have concerns about Roby Casino data processing, please contact our DPO at [email protected]. If you remain dissatisfied after our response, you may escalate your complaint to the OAIC (Office of the Australian Information Commissioner) at www.oaic.gov.au. Your privacy rights are important to us and we take all complaints seriously.
How long does Roby Casino keep my data after I close my account?
Following account closure, Roby Casino retains identity and financial records for up to 7 years in line with AML legislation. Gaming activity logs are held for 5 years. After these periods, data is securely deleted or anonymised in accordance with our data storage and retention policy. You can request a copy of our full retention schedule by contacting [email protected].
What is the Roby Casino responsible gambling data policy?
Roby Casino processes responsible gambling data — including deposit limits, loss limits, cooling-off elections and self-exclusion records — under a legal obligation and in your vital interest. Self-exclusion data is retained for the duration of the exclusion plus 5 years to prevent inadvertent re-registration. This use of personal data is a core part of our commitment to player welfare and safe gaming.
At Roby Casino, we believe that data protection and an exceptional gaming experience go hand in hand. Our Roby Casino privacy policy is built on principles of transparency, confidentiality, and respect for your privacy rights. If you ever have a question about your personal information, our data security practices, or the way we handle cookies and user data, do not hesitate to reach out to our team at [email protected]. We are here to help — 24 hours a day, 7 days a week.